Making a claim
We understand that making an insurance claim isn’t something you do every day. It can be stressful, time-consuming, and filled with uncertainty. From chasing updates to navigating complex paperwork, the process can quickly become overwhelming.
At Robison & Co, we make the process simple. Whether your claim happens during business hours or outside of them, we’ll guide you every step of the way. We’ll ensure its handled quickly, fairly, and with as little disruption to you as possible.
How to make a claim
During business hours (Monday – Friday, 9:00 AM – 5:00 PM)
One of the biggest frustrations in claims handling is feeling like you’re alone having to manage everything yourself, chasing insurers for updates, and struggling to get clear answers.
With Robison & Co, you don’t have to do it alone.
Contact us as soon as it happens, and we’ll guide you through the process:
Your dedicated broker will handle the claim on your behalf, liaising directly with your insurer. They’ll make sure it’s processed efficiently, fairly, and without unnecessary delays. You’ll be kept informed at every stage, so you’re never left wondering what’s going on.
Outside of business hours
Emergencies don’t always happen between 9am and 5pm. If you need to make a claim outside of our working hours, you’ll need to contact your insurer directly.
Their 24-hour claims helpline is listed in your policy documents. The exact location varies by insurer, so we recommend finding it in advance and keeping it somewhere safe alongside your policy number.
To avoid delays, we recommend having on hand:
✔ Your policy number
✔ Key details about the incident
Even if you report the claim directly, you are not alone in this process. We recommend sending your broker an email to keep them informed. From the next working day, they will help you navigate your claim. Informing your broker means they can provide additional support, answer any questions, and ensure your claim is settled fairly and efficiently.
Your dedicated broker will handle the claim on your behalf, liaising directly with your insurer. They’ll make sure it’s processed efficiently, fairly, and without unnecessary delays. You’ll be kept informed at every stage, so you’re never left wondering what’s going on.
Why Choose Robison & Co
Many people find claims frustrating. Insurers don’t always communicate clearly. Delays, paperwork, and back-and-forth discussions can leave you feeling powerless.
At Robison & Co, we do more than arrange insurance. We make sure it works when you need it most.
No endless chasing – We handle the back-and-forth with your insurer, so you don’t have to.
No confusing jargon – We explain everything clearly, so you always know where you stand.
No feeling lost in the process – We guide you at every step, making sure your claim is managed fairly and efficiently.
If you have any questions about making a claim, please get in touch. We’ll make the process smooth and stress-free.